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Hard-side luggage isn't for everyone. Despite advances in lightweight materials, it still tends to be a bit heavier than soft-sided bags, and also tends to cost more. Plus there's no flexibility if you just have to cram in that one last souvenir!
However, hard-sided luggage is recommended if you travel internationally, particularly if you need to pack delicate items, such as photo gear or electronic equipment. It also may be the best choice if you spend a great deal of time on the road, since it is more likely to look take a beating and still look good when you haul it out for the next trip.